Privacy Policy

1. Introduction

LimeworkTechnologies LLC ('we', 'us', 'our') operates RateAgent.io. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Platform.

We are committed to protecting your personal data in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), Cabinet Decision No. 34 of 2022, the DIFC Data Protection Law, and ADGM Data Protection Regulations where applicable.

2. Data Controller

LimeworkTechnologies LLC, registered in DIFC, Dubai, UAE, is the data controller responsible for your personal data.

3. Data We Collect

3.1 Information You Provide

• • Account information: name, email address, phone number, password
• • Profile information: preferences, saved searches, favourite agents
• • Reviews and content you submit
• • Communications with us or through the Platform

3.2 Information Collected Automatically

• • Device information: IP address, browser type, operating system
• • Usage data: pages visited, features used, time spent
• • Location data: general location based on IP address
• • Cookies and similar technologies

3.3 Information from Third Parties

• • Dubai Land Department: Agent licensing and transaction data
• • Social media platforms if you use social login

4. How We Use Your Data

We use your data to:

• • Provide and improve our Platform and Services
• • Process your account registration and authentication
• • Display reviews and content you submit
• • Send service-related communications
• • Send marketing communications (with your consent)
• • Analyse Platform usage and improve user experience
• • Detect and prevent fraud and security threats
• • Comply with legal obligations

5. Legal Basis for Processing

We process your data based on: contractual necessity (to provide our Services), legitimate interests (to improve and secure our Platform), consent (for marketing communications), and legal obligations (to comply with applicable laws).

6. Data Sharing

We may share your data with:

• • Service providers: hosting, security, and analytics providers
• • Analytics partners: Google Analytics 4, Microsoft Clarity, Hotjar, Segment
• • Payment processor: Stripe for subscription payments
• • UAE authorities when legally required
• • Third parties in connection with corporate restructuring

We do not share your personal contact details with real estate agents or advertisers unless you explicitly request it.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• • Encryption in transit and at rest
• • Access controls
• • Regular security assessments
• • Incident response procedures

9. Data Retention

We retain your data for as long as your account is active or as needed to provide Services:

• • Account data is retained for the duration of your account plus 3 years
• • Transaction records are retained for 7 years for legal compliance
• • Marketing preferences are retained until you withdraw consent
• • Analytics data is retained for 26 months

10. Your Rights

Under applicable data protection laws, you have the right to:

• • Access your personal data
• • Correct inaccurate data
• • Request deletion of your data
• • Restrict processing of your data
• • Data portability
• • Object to processing
• • Withdraw consent at any time

To exercise these rights, contact us at privacy@rateagent.io.

11. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the Platform or via email.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights: